ForceIQ Terms of Service

Last Updated and Effective: July 7, 2026

Version: 1.0

This Terms of Service agreement ("Agreement" or "Terms") governs your access to and use of the ForceIQ platform, including our website, web application, mobile applications, and related services (collectively, the "Service") provided by ForceIQ, LLC ("ForceIQ," "we," "us," or "our").

BY CREATING AN ACCOUNT, ACCESSING, OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT CREATE AN ACCOUNT OR USE THE SERVICE.

If you are accepting these Terms on behalf of an organization (clinic, practice, institution, or other entity), you represent and warrant that you have the authority to bind that organization to these Terms, and references to "you" or "Customer" include that organization.

1. Clinical Disclaimer and Acknowledgment

1.1 Not a Medical Device

ForceIQ is not a medical device. The Service has not been evaluated, cleared, or approved by the U.S. Food and Drug Administration ("FDA") or any other regulatory body. ForceIQ is not intended to diagnose, treat, cure, mitigate, or prevent any disease, injury, or medical condition.

1.2 Informational Tool Only

The Service provides data collection, measurement, and analytical tools designed to assist qualified clinicians and practitioners in their professional practice. All data, metrics, reports, insights, and analytics generated by or through the Service are intended solely as supplemental information to support — not replace — professional clinical judgment.

1.3 Clinician Responsibility

By using the Service, each clinician and practitioner expressly acknowledges and agrees that:

(a) They are solely responsible for all clinical decisions, diagnoses, treatment plans, return-to-play decisions, and patient/client care recommendations, regardless of whether such decisions incorporate data or insights from the Service;

(b) Any insights, metrics, analytics, or reports generated by the Service are integrated into their clinical decisions at their sole discretion and professional judgment;

(d) ForceIQ shall have no liability whatsoever for clinical outcomes, patient injuries, adverse events, or any other consequences arising from clinical decisions made using, incorporating, or relying upon data or insights from the Service;

(e) They hold and will maintain all licenses, certifications, and credentials required by applicable law and professional standards to provide the clinical services for which they use the Service;

(f) They will use the Service only within the scope of their professional competence and licensure.

1.4 No Professional Advice

Nothing in the Service constitutes medical advice, clinical guidance, physical therapy advice, or any other form of professional healthcare advice. The Service does not create a clinician-patient, therapist-patient, or any other professional-client relationship between ForceIQ and any user or patient.

2. Description of Service

2.1 Platform Description

The Service consists of a cloud-based software platform that provides tools for biomechanical assessment, force measurement, data collection, analysis, and reporting. The Service includes: (i) a cloud-based back-end which stores, analyzes, manages, and processes Customer Data; and (ii) front-end clients (web application, mobile applications) which allow for the retrieval, presentation, and management of Customer Data and related analytics.

ForceIQ is a software-only platform. ForceIQ does not manufacture, sell, distribute, or support any hardware devices. Any third-party hardware (force plates, dynamometers, sensors, or other devices) used in connection with the Service is provided by third parties and is governed solely by the terms and conditions of those third-party manufacturers.

2.2 Future Functionality

Customer's use of the Service is not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments made by ForceIQ regarding future functionality or features. The Service is regularly updated and enhanced using a continuous delivery model.

2.3 Technical Support

ForceIQ's standard technical support services are included at no additional charge during the Subscription Term. Access to email and in-app technical support is provided during normal business hours (Monday–Friday, 9:00 AM – 5:00 PM Eastern Time, excluding U.S. federal holidays). Access to online support resources is available 24x7x365 to all Users.

2.4 Feedback and Usage Analytics

Customer may provide feedback to ForceIQ about the Service. ForceIQ may use Customer's feedback and anonymous usage analytics to: (i) compile statistical and performance information; (ii) improve the Service; and (iii) develop and publish benchmarks and similar informational reports, provided that such reports do not identify Customer or any individual user.

2.5 Service Availability

The Service is currently available in the United States and select international markets. The Service is not currently available in the European Economic Area (EEA) or the United Kingdom (UK). ForceIQ reserves the right to restrict access to the Service from certain jurisdictions.

3. Account Registration and Security

3.1 Account Creation

To access the Service, you must create an account by providing accurate and complete registration information. You agree to update your information promptly if it changes.

3.2 Account Types

The Service offers different account types with different permissions and capabilities:

Clinician Accounts: For licensed clinicians and practitioners who conduct assessments and manage patient/client data.
Administrator Accounts: For organization administrators who manage users, billing, and organizational settings.
Patient/Client Accounts: For individuals who are assessed using the Service, with access limited to their own data as configured by their clinician or organization.

3.3 Account Security

You are responsible for:

(a) Maintaining the confidentiality of your login credentials;

(b) All activities that occur under your account;

(d) Ensuring that your use of the Service complies with all applicable laws and regulations, including HIPAA where applicable;

(e) Not sharing your login credentials with any other person, including colleagues at the same organization. Each User account is licensed to a single individual. Sharing credentials is incompatible with the unique-user-identification requirement of HIPAA Technical Safeguards (45 CFR § 164.312(a)(2)(i));

(f) Enabling multi-factor authentication when prompted; multi-factor authentication is required for accounts with the Owner or Administrator role and is strongly encouraged for all other Users.

ForceIQ will not be liable for any loss or damage arising from your failure to comply with these security obligations.

3.4 Users

Access to the Service is limited to authorized Users. Customer agrees to: (i) supervise and monitor Users' use of the Service; (ii) promptly report to ForceIQ any violation of the Agreement by its Users; (iii) immediately disable access for anyone violating the Agreement; and (iv) ensure that no false or misleading personal information is used to create User accounts.

Each User account is licensed to a single individual. Sharing a User account among multiple individuals is prohibited and constitutes a material breach of these Terms. ForceIQ employs technical controls — including device-fingerprint logging, single concurrent session enforcement, and per-clinic activity audits — to detect credential sharing. Where shared use is detected, ForceIQ reserves the right to (a) notify the Customer's account Owner, (b) suspend the affected User account pending investigation, or (c) retroactively invoice the Customer for the additional seats that the actual usage pattern would have required.

4. License Grant and Restrictions

4.1 License Grant

Subject to your ongoing compliance with these Terms, ForceIQ grants you a non-exclusive, non-transferable, revocable license during the Subscription Term to access and use the Service solely for your direct beneficial business purposes (clinical practice, patient assessment, and related professional activities).

4.2 Reservation of Rights

ForceIQ retains all right, title, and interest in and to the Service and all related intellectual property rights, including without limitation any modifications, updates, customizations, or enhancements.

4.3 Restrictions

You shall not, and shall not permit any third party to:

(a) Use the Service in violation of any applicable law or regulation;

(b) Use the Service in a manner that would cause a material risk to the security or operations of ForceIQ or any of its other customers;

(d) Redistribute, republish, sell, rent, lease, host, sub-license, or permit usage on a time-sharing basis or on behalf of any third party;

(e) Remove, obscure, or alter any proprietary notices;

(f) Circumvent, disable, or stress test any security or other technological features;

(g) Use the Service to develop a competing product or service;

(h) Use any automated means (bots, scrapers, crawlers) to access the Service except through our published APIs;

(i) Transmit any viruses, malware, or other harmful code through the Service;

(j) Permit any individual other than the named User to access the Service through that User's account credentials.

5. Customer Data and Privacy

5.1 Ownership

As between ForceIQ and Customer, all Customer Data is Customer's property. "Customer Data" means any data, information, or material submitted to the Service by or on behalf of Customer or its Users, including patient/client assessment data, clinical notes, and any Protected Health Information.

5.2 License to Customer Data

Customer grants ForceIQ a non-exclusive, worldwide, royalty-free license to process, reproduce, display, copy, and otherwise use Customer Data solely: (i) to the extent necessary to perform its obligations or enforce its rights under these Terms; or (ii) where required or authorized by law.

5.3 Data Processing

ForceIQ will comply with applicable privacy and data protection laws governing its processing and storage of Personal Data in connection with its role as described in these Terms. ForceIQ's processing of Customer Data is further described in our [Privacy Policy].

5.4 Customer Responsibility

Customer acknowledges and agrees that:

(a) Storage: The Service is not designed to serve as the master storage of Customer Data. Customer is responsible for ensuring that master copies of Customer Data are stored in a separate system (such as an EHR or clinical records system). ForceIQ will not be responsible or liable for any deletion, corruption, damage, destruction, or unintended exposure of Customer Data due solely to acts or omissions of Customer.

(b) Applicable Laws: Customer is responsible for ensuring that Customer Data does not violate applicable laws and regulations, or third-party intellectual property rights.

(c) Personal Information and Consent: Customer represents and warrants that all collection, transfer, and use of any Personal Data transmitted or processed through the Service will comply with all applicable privacy laws, regulations, and self-regulatory guidelines, including proper disclosure via Customer's own privacy policy and receipt of all consents required to process any Personal Data with the Service.

(d) Patient/Client Consent: Where Customer uses the Service to process patient or client data, Customer is solely responsible for obtaining all necessary consents, authorizations, and legal bases required under applicable law (including HIPAA where applicable) before inputting such data into the Service.

(e) Washington MHMDA Compliance: Where Customer uses the Service to process health data of Washington State residents, Customer acknowledges that the Washington My Health My Data Act (RCW 19.373) may apply. Customer is solely responsible for: (i) determining whether MHMDA applies to its use of the Service; (ii) obtaining a valid MHMDA authorization from each consumer whose health data is processed through the Service, including by using the authorization template ForceIQ provides to collect a signed authorization from each such consumer before that consumer's health data is first entered into the Service; and (iii) complying with all MHMDA requirements applicable to its role as a regulated entity.

6. HIPAA Compliance

6.1 Business Associate Relationship

Where Customer is a Covered Entity or Business Associate under HIPAA, and the Service is used to process Protected Health Information ("PHI"), ForceIQ will act as a Business Associate as defined under HIPAA.

6.2 Business Associate Agreement

ForceIQ will enter into a Business Associate Agreement ("BAA") with any Customer that requires one. The BAA will govern ForceIQ's obligations with respect to PHI and will supplement these Terms. In the event of a conflict between these Terms and the BAA with respect to PHI, the BAA shall control.

6.3 HIPAA-Eligible Infrastructure

ForceIQ's Service is built on Google Firebase and Google Cloud Platform, which are HIPAA-eligible and covered by a BAA between ForceIQ and Google. ForceIQ maintains administrative, physical, and technical safeguards as required by the HIPAA Security Rule.

6.4 Customer Obligations Under HIPAA

Customer acknowledges that it is solely responsible for:

(a) Determining whether it is a Covered Entity or Business Associate under HIPAA;

(b) Entering into a BAA with ForceIQ before transmitting any PHI to the Service;

(d) Obtaining any required patient authorizations for the use and disclosure of PHI through the Service;

(e) Maintaining its own HIPAA compliance program independent of ForceIQ.

7. Fees, Payments, and Taxes

7.1 Subscription Fees

Customer must pay the Fees according to the subscription plan selected at the time of registration, as described on the ForceIQ pricing page or in an applicable order form.

7.2 Payment Processing

All payments are processed by Stripe, Inc. By providing payment information, you authorize Stripe to charge the applicable fees to your designated payment method. Payment processing is subject to Stripe's terms of service and privacy policy:

Stripe Terms of Service: https://stripe.com/legal
Stripe Privacy Policy: https://stripe.com/privacy

ForceIQ does not directly collect, store, or process credit card numbers or bank account information. All payment card data is handled exclusively by Stripe in accordance with PCI-DSS standards.

7.3 Billing and Renewals

Subscriptions will automatically renew at the end of each billing period unless cancelled before the renewal date. ForceIQ will provide reasonable advance notice of any fee changes.

7.4 Failure to Pay

If Customer fails to pay any amount due under these Terms within 15 days of the due date, ForceIQ may suspend or restrict access to the Service. ForceIQ may charge interest at a monthly rate equal to the lesser of 1.5% per month or the maximum rate permitted by applicable law on any overdue fees.

7.5 Taxes

The fees stated do not include Taxes. Customer is responsible for paying all applicable Taxes. If ForceIQ determines that it has a legal obligation to pay or collect Taxes, ForceIQ will add such Taxes to the applicable invoice.

7.6 Refunds

Fees are non-refundable except: (a) as expressly set forth in these Terms; (b) if ForceIQ terminates your account without cause during a paid subscription period, in which case ForceIQ will provide a pro-rata refund of prepaid but unused Fees; or (c) as required by applicable law.

8. Intellectual Property

8.1 ForceIQ IP

ForceIQ and its licensors own all right, title, and interest in and to the Service, including all software, algorithms, interfaces, documentation, trademarks, and other intellectual property. Nothing in these Terms transfers any ownership of ForceIQ IP to Customer.

8.2 Customer IP

Customer retains all right, title, and interest in and to Customer Data. Nothing in these Terms transfers any ownership of Customer Data to ForceIQ.

8.3 Feedback

If Customer provides suggestions, ideas, enhancement requests, or other feedback regarding the Service ("Feedback"), ForceIQ may use such Feedback without obligation to Customer. Customer hereby assigns to ForceIQ all right, title, and interest in and to such Feedback.

8.4 Aggregated and De-Identified Data

ForceIQ may create aggregated, anonymized, and de-identified data derived from Customer Data that does not identify Customer, any User, or any patient/client ("Aggregated Data"). Where Customer Data includes Protected Health Information, ForceIQ de-identifies it in accordance with the HIPAA de-identification standard at 45 CFR 164.514(b), using the Safe Harbor method — including replacing patient and assessment identifiers with fresh, unlinked research identifiers, removing all free-text fields, and reducing dates to within-subject day-offsets and year only. This de-identification is a permitted use of PHI under the Business Associate Agreement (see docs/legal/forceiq-baa.md).

ForceIQ may retain and use Aggregated Data for any lawful business purpose, including research, publication, benchmarking, quality improvement, and product improvement. For the avoidance of doubt, Aggregated Data shall not constitute PHI or Customer Data. ForceIQ's rights in Aggregated Data, and its retention of Aggregated Data, survive the expiration or termination of these Terms and the deletion of Customer's account. Deletion of a Customer account destroys Customer Data and PHI but does not require destruction of previously created Aggregated Data, which by definition no longer identifies Customer, any User, or any patient.

9. Clinician Responsibilities and Liability Acknowledgment

9.1 Professional Responsibility

Clinicians and practitioners using the Service expressly acknowledge and agree that:

(a) The Service is a tool to assist — not replace — professional clinical judgment;

(b) All clinical decisions, including but not limited to diagnoses, treatment plans, discharge decisions, return-to-play determinations, exercise prescriptions, and referrals, are made solely by the clinician in the exercise of their professional judgment;

(c) The clinician is solely responsible for verifying the accuracy, completeness, and clinical appropriateness of any data, metrics, or analytics provided by or through the Service before incorporating such information into clinical decisions;

(d) The clinician will not rely on the Service as the sole basis for any clinical decision where patient safety is at stake;

(e) The clinician is responsible for informing patients/clients about the use of the Service in their care and obtaining any consents required by applicable law or professional standards.

9.2 Assumption of Clinical Liability

Each clinician using the Service expressly assumes and retains all legal, professional, and ethical liability arising from or related to:

(a) Any clinical decision made using, incorporating, or relying upon data, insights, or analytics from the Service;

(b) The care, treatment, and management of their patients and clients;

(d) The accuracy of any clinical interpretations or conclusions drawn from Service data.

9.3 No Warranty of Clinical Outcomes

ForceIQ makes no warranty or representation that the use of the Service will result in any particular clinical outcome, patient improvement, injury prevention, or performance enhancement.

10. Disclaimers and Limitation of Liability

10.1 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR COMPLETENESS.

ForceIQ does not warrant that:

(a) The Service will be uninterrupted, error-free, or secure;

(b) Any data or analytics provided through the Service will be accurate, complete, or reliable for any particular clinical purpose;

(d) Any defects in the Service will be corrected.

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

(a) Disclaimer of Indirect Damages. Neither party will be liable to the other party or to any third party for indirect, consequential, incidental, special, or exemplary damages, or for lost profits or loss of business arising out of or related to these Terms, even if the party is apprised of the likelihood of such damages occurring.

(b) Cap on Liability. Under no circumstances will ForceIQ's total liability of all kinds arising out of or related to these Terms exceed the total amounts paid by Customer to ForceIQ during the twelve (12) months immediately preceding the event giving rise to the claim. This limitation applies regardless of the forum and regardless of whether any action or claim is based on contract, tort, or otherwise.

(c) Exclusion from Cap. The limitations in this Section 10.2 shall not apply to: (i) Customer's obligation to pay Fees; (ii) either party's indemnification obligations under Section 11; (iii) either party's breach of confidentiality obligations under Section 13; or (iv) liability that cannot be excluded or limited by applicable law.

10.3 Third-Party Products and Hardware

ForceIQ does not manufacture, sell, distribute, or support any hardware devices. Any third-party hardware, devices, sensors, or equipment used in connection with the Service is governed solely by the terms and conditions of the applicable third-party manufacturer. ForceIQ makes no warranties or representations regarding any third-party products and expressly disclaims any liability related to third-party hardware, including but not limited to device accuracy, calibration, safety, fitness for a particular purpose, or compliance with regulatory standards.

11. Indemnification

11.1 ForceIQ Indemnification

ForceIQ will: (i) defend at its expense; and (ii) pay any damages finally awarded by a court of competent jurisdiction (or settlement amounts agreed to in writing by ForceIQ) for third-party claims alleging that the Service directly infringes the third party's patent, copyright, or trademark, or that ForceIQ has misappropriated the third party's trade secret.

11.2 Customer Indemnification

Customer will: (i) defend at its expense; and (ii) pay any damages finally awarded by a court of competent jurisdiction (or settlement amounts agreed to in writing by Customer) for third-party claims alleging:

(a) Injuries, adverse outcomes, or damages sustained by patients, clients, or other individuals arising from clinical decisions made by Customer or its clinicians, including decisions that incorporate data or insights from the Service;

(b) A breach by Customer of its obligations under applicable data protection laws and regulations (including HIPAA and failure to comply with its own privacy policy);

(d) Customer Data infringes or misappropriates any third party's intellectual property rights;

(e) Claims arising from Customer's failure to obtain valid authorizations required under the Washington My Health My Data Act (RCW 19.373) or other applicable state health data privacy laws, including any claims by consumers alleging that their consumer health data was collected, shared, or sold without proper authorization.

11.3 Indemnification Conditions

The indemnification obligations are subject to: (i) the indemnified party promptly giving written notice of the claim; (ii) giving the indemnifying party sole control of the defense, negotiation, and settlement; and (iii) providing the indemnifying party with all reasonable assistance required to effectively defend the claim.

12. Term and Termination

12.1 Term

These Terms are effective upon your creation of an account and continue for the duration of your Subscription Term.

12.2 Termination for Cause

If either party commits a material breach of these Terms, the non-breaching party may give written notice describing the nature and basis of the breach. If the breach is not cured within thirty (30) days of the notice date, the non-breaching party may immediately terminate these Terms.

12.3 Termination for Convenience

Customer may cancel their subscription at any time through the Service or by contacting ForceIQ. Cancellation will be effective at the end of the current billing period. No refund will be provided for the remainder of the current billing period unless required by applicable law.

12.4 Suspension

ForceIQ may, without limitation to any other rights or remedies, temporarily suspend access to the Service if Customer's use of the Service poses a security risk or may adversely impact ForceIQ's systems.

12.5 Effect of Termination

Upon termination or expiration:

(a) All access to and use of the Service must immediately cease;

(b) Customer may request export of Customer Data within thirty (30) days following termination. After thirty (30) days, ForceIQ may delete Customer Data in accordance with its data retention policies;

(c) If these Terms are terminated for any reason other than ForceIQ's uncured material breach, Customer will be responsible for all fees through the end of the then-current billing period;

(d) If these Terms are terminated for ForceIQ's uncured material breach, ForceIQ will provide Customer a pro-rata refund of all prepaid but unused Fees;

(e) Sections that by their nature should survive termination shall survive, including but not limited to: Clinical Disclaimer (Section 1), Clinician Responsibilities (Section 9), Disclaimers and Limitation of Liability (Section 10), Indemnification (Section 11), Confidentiality (Section 13), and Dispute Resolution (Section 14).

13. Confidentiality

13.1 Definition

"Confidential Information" means all non-public information disclosed by one party to the other, whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure. Confidential Information includes Customer Data, business plans, pricing, technical information, and product roadmaps.

13.2 Obligations

Each party agrees to: (i) maintain the confidentiality of the other party's Confidential Information using at least the same degree of care it uses to protect its own Confidential Information (but in no event less than reasonable care); (ii) not disclose Confidential Information to any third party except as expressly permitted herein; and (iii) not use Confidential Information for any purpose other than performing its obligations under these Terms.

13.3 Exceptions

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is received from a third party without breach of any obligation of confidentiality; or (d) is independently developed by the receiving party without use of the disclosing party's Confidential Information.

13.4 Compelled Disclosure

A party may disclose Confidential Information to the extent required by law, regulation, or court order, provided that the party gives the other party prompt written notice (to the extent legally permitted) and cooperates in any effort to obtain confidential treatment.

14. Dispute Resolution and Governing Law

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws principles.

14.2 Informal Resolution

Before initiating any formal dispute resolution, the parties agree to attempt to resolve any dispute informally by contacting each other and negotiating in good faith for a period of at least thirty (30) days.

14.3 Arbitration

Any dispute arising out of or relating to these Terms that is not resolved through informal negotiation shall be finally resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted in Middlesex County, Massachusetts. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.4 Class Action Waiver

YOU AND FORCEIQ AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

14.5 Exceptions

Nothing in this section shall prevent either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or Confidential Information.

15. General Provisions

15.1 Entire Agreement

These Terms, together with any applicable BAA, order form, and the Privacy Policy, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.

15.2 Amendments

ForceIQ reserves the right to modify these Terms at any time. If we make material changes, we will notify you by email or through a notice within the Service at least thirty (30) days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes acceptance of the changes.

15.3 Assignment

You may not assign or transfer these Terms without ForceIQ's prior written consent. ForceIQ may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

15.4 Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

15.5 Waiver

The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15.6 Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, government actions, power failures, or internet disruptions.

15.7 Notices

All notices under these Terms must be in writing and will be deemed given when: (a) delivered personally; (b) sent by confirmed email; or (c) received by certified or registered mail, return receipt requested, to the addresses specified in the account settings or these Terms.

15.8 Independent Contractors

The relationship between the parties is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

16. Contact Information

If you have questions about these Terms of Service, please contact us:

Email: support@forceiq.app
Mailing Address: ForceIQ, LLC, 22 Agawam Road, Acton, MA 01720